Frequently Asked Questions (F.A.Q.)
Do you deliver at home?
Yes, we serve the whole province of Catania even on the same day for orders received by 4pm.
Do you ship in Italy and abroad?
Yes, we ship with DHL's new digital signature system to avoid contact with the courier. The specialties arrive home in 48 hours from when they are entrusted to the courier. Holidays excluded.
Can I pay cash on delivery?
No, for your and our security, we only accept electronic payment methods for your home. Mastercard, Visa, Maestro, American Express, Paypal and many others.
How long before should I order?
We recommend that you order as soon as possible. It is possible to decide the date and time for delivery during the order.
Do you deliver same day?
Yes, we deliver orders received by 4:00 pm (in the province of Catania) on the same day. If the chosen items are not available, we offer an equivalent item or immediate refund.
Can I customize a cake?
Yes, you can do it directly in the cart. You can write a sentence, ask for the number and the candle, decide the date and time of delivery, add a photo.
Can you order a granita?
Yes, it is possible to order granitas in 500g trays (about 3 glasses) by taste. This is to ensure product integrity and same-day delivery throughout the province.
Where can I place my order?
It is possible to complete the order from the website www.pasticceriaottagono.it independently. The order confirmation takes place only with the payment of the same. For telephone assistance you can call +39 095 727 34 66.