Frequently asked questions (FAQ)

What can I have shipped within Italy and what abroad?

All our very fresh products, such as cannoli, arancini and scacciate, can only be delivered within Italy and are usually shipped on Mondays (❄️).

Products that keep at room temperature, such as pistachio cakes, Sicilian almond pastries, panettone and everything you find in this section, can be sent all over the world with standard couriers such as DHL and/or Poste Italiane (🌎).

How much does shipping cost?

Shipping within Italy is free for orders of at least €89.00.

For smaller amounts and for international shipping, within Europe and intercontinental, the cost is calculated automatically on the site (after the basket) once the recipient's address has been entered.

What are the delivery times?

Shipments are handled in order of booking, preparation and courier delivery.

Delivery times depend on the symbol shown on each item:

- (🛵) same day (subject to availability) for delivery in Catania and the villages around Etna (usually within about 8 km of Mascalucia).

- (🌎) 2–3 working days from handover to the courier for delivery anywhere in Italy,

- (🌎) about 2–5 working days for international shipments (depending on the destination country).

- (🇮🇹❄️) about 4–7 days for items travelling by refrigerated courier within Italy.

We recommend ordering as early as possible and stating your preferred (approximate) delivery period in the order notes (e.g. by 20 December).

Can I pay cash on delivery?

No, we only accept electronic payment methods: Mastercard, Visa, Maestro, American Express, PayPal, Amazon Pay, Apple Pay, Google Pay, Satispay and many more. For orders over €100.00 you can request payment by bank transfer by phone or e-mail. Payment in cash is only possible when ordering in person at our pasticceria.

Can I personalise a cake?

Yes, you can do it directly in the basket. You can write a message, ask for a candle (and the number) or a greetings card to go with it.

Do you offer home delivery?

Yes, we serve the whole province of Catania, including same-day delivery for orders (subject to availability). We recommend ordering as early as possible and stating the (exact) date and (approximate) time of your preferred delivery in the order notes. Only for deliveries in Catania can you write a specific delivery date in the notes, which will be respected, as we deliver directly without using external couriers.

For quick deliveries within a few kilometres of Mascalucia (e.g. granita, coffee, gelato) we recommend using GLOVO, which we work with.

How can I contact you?

Via the chat on our website, by e-mail at pasticceriaottagono@gmail.com or by phone on +39 095 727 34 66 (also on WhatsApp). For issues with orders already placed: reclamiottagono@gmail.com